THE first thing I do when I check into a hotel room on a business trip is head directly to the desk to make sure the Internet connection works. If the Ethernet or Wi-Fi connection does not snap to life, I am ready to march down to the lobby and threaten to check out if the hotel can’t fix it.
The nonnegotiable demand for connectivity says less about our impatience and sense of entitlement as business travelers (or so I’d like to think) than it does about our basic needs. We’re accustomed to being connected, we need to be connected and we get upset when we’re not.
On a video clip that has been widely shared online, the comedian Louis C. K. tells of being on an airplane with Wi-Fi when the man seated beside him suddenly loses his connection and explodes in curses about airline incompetence. “How quickly does the world owe him something that he knew existed only 10 seconds ago?” he asks.
The New York Times
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